I had a strange conversation this week with a company enquiring about our services and ultimately the company wanted to move their website management to JMP Design. On informing their current website management company, they responded with,” JMP Design are smaller than our company and you would be taking a step backwards by using their services”.

Not only did this make me laugh, but it made me feel a little disappointed by people perception of a company’s size to the quality of service they can offer.

I see a smaller company to be a benefit to the customer, the customer get to speak directly to the person that will actually be doing the work, building up a relationship throughout the project. From a designer’s point of view you get to learn about the customer, what they like and what they don’t like, this makes a reflection in the product you deliver.

Larger companies operate slightly different; the customer rarely gets to speak beyond the sales person, hearing the things they want to hear. At JMP Design the customer deals with the same person from day one, sales, design, delivery and support are all dealt with by the same person and that person knows you and you know them.

In our eyes a smaller company can also be a lot more competitive due to the fact that they don’t have so many overheads as a larger business, the sales team, the flashy office and car, the secretary and the admin clerk, all cost money to have and this will make a huge reflection on the quotation.

Regarding quality of work, we all have the same qualifications, similar experience and have worked on plenty of websites to know what we are doing and how to do it.

It’s simple to me, for a personal service and a better price a smaller company is in the driving seat.